Welcome to the Regent Support Portal. This tutorial gives you a full overview โ how to navigate your dashboard, filter and find tickets, reply to your support team, close resolved requests, and reset your password when needed.
Video tutorial
What's covered
After signing in, you'll land on your personal dashboard showing all the tickets you've submitted and where each one currently stands. Open tickets, tickets awaiting your response, and recently resolved requests are all visible at a glance.
Use the filter options to narrow your ticket list by status, priority, or date. Search by keyword to instantly locate any support request โ useful when you have a long history of tickets or are looking for a specific issue.
The portal organises your tickets by status so you always know where things stand. In Progress shows tickets currently being handled by a support engineer. Pending Information means our team is waiting on something from you โ check the ticket comments for details. Closed contains all resolved requests, which you can reopen if needed.
See the full Ticket Statuses guide for a breakdown of every status.
Open any ticket and scroll to the comment area at the bottom. Type your reply and attach any additional files if needed โ screenshots, logs, or documents. Our team receives a notification immediately. Replying through the portal keeps the full conversation in one place.
Once your issue has been resolved, you can close the ticket directly from the ticket detail view. If a ticket is closed by our team but the problem isn't fully fixed, don't submit a new request โ use the Reopen button and add a comment explaining what's still outstanding.
If you've forgotten your password or need to reset it, use the Forgot Password link on the login page. You'll receive an email with reset instructions. If you don't receive the email or run into any issues, contact our team and we'll get you back in.
Quick tips
The knowledge base often has instant answers to common questions โ check it first to save time.
Error screenshots and log files shared upfront cut back-and-forth significantly.
Every status change sends an email. Set up filters so portal notifications don't get lost.
Replying via the portal keeps everything in one thread โ easier for both you and our team to track.
If you remember something relevant after submitting, add it as a comment on the ticket. More context means faster resolution โ no need to start over.
If your issue is blocking multiple users or a critical workflow, mark it High or Urgent so our team prioritises accordingly.